Close your account

You can close your BharatBhagat account at any time, from the app or by writing to us. This page explains how, and exactly what closing does.

1. Close it in the app

1. Open BharatBhagat and go to Profile.
2. Tap Close account (Hindi: खाता बंद करें) and confirm.
3. The app shows "Your account is closed." and signs you out.

2. Ask us to close it for you

If you cannot use the app, email hello@robustalabs.ai with the subject "Close my BharatBhagat account" and the mobile number you signed in with. We may ask you to confirm that the number is yours. We close the account within 30 days of confirming the request and reply to tell you it is done.

3. What closing removes

• Your mobile number, and the key that links your records to it.
• Your sign-in on every phone: you are signed out everywhere, and any pending sign-in links stop working.
• The links we use to reach you: notification tokens on your phones, any WhatsApp link, and any sign-up request you made.

If you later sign up again with the same number, you get a new, empty account. Your old records are not reconnected to it.

4. What we keep

Closing an account does not delete the business records it created. We keep them, no longer linked to your mobile number:

• your sales, expenses and udhaar (dues) entries;
• your chats with the assistant (Bharat / Bharti);
• your shop profile, including the names, date of birth, gender and location you entered;
• device details, location readings and feedback you sent;
• records of how the app was used, including recordings of app screens and the text shown or typed on them;
• the record of what you agreed to, which we must keep.

We do not currently delete these records automatically after a set period. Records may also remain in backups until those are overwritten.

5. Questions

For anything about your data, write to our Grievance Officer at hello@robustalabs.ai. Our Privacy Policy explains how we handle your information.